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Order online or contact us with intuitioninsolite@gmail.com
What Shipping Methods Are Available?
1. Standard Shipping: Cost-effective, usually takes 8-–15 business days.
2. International Shipping: Varies by destination, typically takes 10–20 business days.
3. Expedited International Shipping: Faster option, usually takes 7–10 business days, but more expensive.
4. Free Shipping: Available for orders over a certain amount, usually takes 10–20 business days.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package online. You can also track your order directly on our website by entering the tracking number on the Order Tracking page.
Do you ship to all countries?
Yes, we ship worldwide! However, please note that shipping times may vary based on the destination and local customs processing. If your country has specific shipping restrictions, we will notify you during checkout.
Will I have to pay customs fees or import taxes?
Customs fees and import taxes vary by country and are not included in our shipping fees. You may be responsible for paying these charges upon delivery. We recommend checking your country’s import policies for more information.
What Payment Methods Are Accepted
We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Yes, we take security seriously. All payment transactions are processed through a secure, encrypted payment gateway to ensure your information is protected. We do not store your payment details.
Can I change my payment method after placing an order?
Once an order has been placed, the payment method cannot be changed. If you need to make changes, please contact our customer support team as soon as possible, and we will assist you in resolving the issue if the order has not yet been processed.
How do you ensure the quality of your crystals?
We carefully source our crystals from trusted suppliers, ensuring that each piece meets our high standards for quality and authenticity. Each crystal is inspected before being shipped to ensure it is free from defects and is of the highest quality.
Are your crystals natural or treated?
We offer both natural and treated crystals, depending on the product. For natural crystals, we ensure they are ethically sourced, while for treated crystals, we use safe methods to enhance their color and appearance. All products are clearly labeled to indicate whether they are natural or treated.
Do you offer gift packaging for crystals?
Yes, we offer gift packaging for our crystals. You can choose the gift-wrapping option at checkout, and we will carefully wrap your crystals in premium packaging to ensure they arrive beautifully presented and ready to be gifted.
orders Information
How can I change or cancel my order?
To change or cancel your order, please contact our customer support team within 24 hours of placing the order. Once your order has been processed, modifications may not be possible.
How do I place an Order?
To place an order, simply browse our website, select your items, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping details, and choose a payment method. After completing the purchase, you will receive an order confirmation email.
How long does it take to process my order?
Orders are usually processed within 2–3 business days. During peak times or promotions, processing may take a bit longer. You will receive a confirmation email once your order has been shipped.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email notification with tracking information. You can also track your order directly on our website using the tracking number provided.
warranty
What is your return policy?
We do not accept returns for any products. Please make sure to review your order carefully before completing your purchase. If you receive a defective or damaged item, please contact our customer support team for assistance.
How do I request after-sales support?
For after-sales support, please contact our customer support team with your order number and a description of the issue. We will assist you in resolving the matter as quickly as possible.
How can I contact customer support?
You can reach our customer support team via email, live chat, or WhatsApp. Our support hours are Monday to Friday, 10 AM–6 PM (GMT). We aim to respond to all inquiries within 24 hours.
cooperation
Is your company trustworthy?
Yes, we are a reliable and trusted company committed to providing high-quality products and excellent customer service. our mission is to ensure your satisfaction with every purchase. We take pride in our reputation and are dedicated to maintaining transparency and trust in all our transactions.
I have questions about crystals, can I contact your company for more information?
Absolutely! If you have any questions about our crystals or need more information about their properties, uses, or care, feel free to contact our customer support team. We’re here to help and provide you with all the details you need to make an informed purchase.
How can I contact you for bulk purchases?
If you are interested in making a bulk purchase, please contact our customer support team directly via email or phone. We will be happy to assist you with pricing, order details, and any special requirements. You can also use the contact form on our website to request more information about bulk orders.